How to Choose the Right Janitorial Services in Burnaby

This technical note guides on selecting the appropriate janitorial services in Burnaby. Choosing the right service provider is crucial for maintaining a clean and hygienic facility environment. This document aims to assist facility managers, and decision-makers in making an informed choice based on their specific requirements.


Before engaging in janitorial services, evaluate your facility’s cleaning needs. Consider factors such as the facility size, type of surfaces, high-traffic areas, specialized cleaning requirements, and desired cleaning schedules or frequencies.

Seek janitorial services in Burnaby with proven industry experience and expertise. Evaluate the service provider’s reputation, client testimonials, and track record. Inquire about their experience with similar facility types and familiarity with industry-specific cleaning protocols and standards.

Verify Licenses and Insurance: Ensure the janitorial service provider holds valid licenses and certifications to operate in Burnaby. Confirm compliance with local regulations, permits, and health and safety requirements. Additionally, ensure they carry comprehensive liability insurance to protect against potential damages or accidents during cleaning operations.

Evaluate the cleaning processes, techniques, and tools the service provider utilizes. Inquire about their adherence to industry best practices, use of environmentally friendly cleaning agents, and understanding proper sanitation and disinfection protocols. Assess the availability and maintenance of modern and well-maintained cleaning equipment.

Consider Training and Staffing: Inquire about the janitorial service provider’s employee training programs. Verify if their staff receives proper training in cleaning techniques, safety protocols, and cleaning equipment and chemicals. Additionally, assess the staffing levels to ensure they adequately meet your facility’s cleaning requirements.

Request References and Performance Metrics: Ask for references from current or previous clients to gauge the service provider’s performance and customer satisfaction. Inquire about their ability to meet cleaning schedules, responsiveness to issues or emergencies, and overall reliability. Additionally, consider requesting performance metrics, such as cleaning quality assessments or customer satisfaction surveys.

Review Contract Terms and Pricing: Review the service agreement or contract terms proposed by the janitorial services provider. Ensure that the scope of work, responsibilities, and cleaning frequencies align with your needs. Evaluate pricing structures, including additional costs for specialized services or supplies, and compare them with other service providers to ensure competitive pricing.

Communication and Flexibility: Assess the service provider’s communication channels and responsiveness. Clear lines of communication are essential for addressing concerns, resolving issues, and facilitating smooth collaboration. Additionally, consider their flexibility in accommodating changes to cleaning schedules or additional service requests.

Sustainability Practices: If environmental sustainability is a priority, inquire about the janitorial service provider’s commitment to eco-friendly practices. Ask about their use of environmentally friendly cleaning products, waste management strategies, and efforts to minimize energy and water consumption.

Bottom Line

By following these guidelines, facility managers and decision-makers in Burnaby can make an informed decision when choosing janitorial services. Assessing cleaning needs, experience, licenses, processes, staff training, references, pricing, communication, and sustainability practices will help ensure a reliable and suitable janitorial service provider for your facility.